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Privacy Policy

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Privacy & Cookie Policy – Kitchers Plumbing & Heating

Last updated: 28 March 2026

Kitchers Plumbing & Heating ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

 

1. Company Details

Kitchers Plumbing & Heating
403A Romsey Road
Southampton
SO16 9GJ
Email: info@kitchers.co.uk

For the purposes of data protection law, we are the data controller.

 

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data – including your name

  • Contact Data – including your telephone number, email address, and property address

  • Transaction Data – details relating to services provided and payments made

  • Financial Data – payment information processed via secure third-party providers

  • Technical Data – including IP address, browser type, and usage data collected through cookies and analytics tools

 

3. How We Collect Your Data

Your personal data is collected through:

  • Direct interactions (such as enquiries by phone, email, or website forms)

  • Booking and payment processes

  • Automated technologies, including cookies and analytics tools

 

4. Use of Your Personal Data

We will only use your personal data where permitted by law. This includes:

  • Delivering and managing plumbing and heating services

  • Processing bookings and payments

  • Communicating with you regarding enquiries or ongoing work

  • Maintaining internal business records

  • Improving our website, services, and customer experience

  • Complying with legal and regulatory obligations

 

5. Lawful Basis for Processing

We rely on the following lawful bases:

  • Performance of a contract – to provide services requested by you

  • Legitimate interests – to operate and improve our business

  • Legal obligations – to comply with applicable laws

  • Consent – where required, including for marketing communications

 

6. Payments

Payments are processed securely by third-party providers, including Stripe. We do not store full payment card details on our systems.

 

7. Marketing Communications

Where you have provided consent, we may send you marketing communications by email. You may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.

 

8. Disclosure of Your Data

We may share your personal data with trusted third parties where necessary for business operations, including:

  • Payment service providers

  • Booking system providers

  • Customer relationship management (CRM) systems

  • Email marketing platforms

All such parties are required to process your data in accordance with applicable data protection laws.

 

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and reporting requirements.

 

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

 

11. Your Legal Rights

Under UK data protection legislation, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data

  • Object to or restrict processing

  • Request transfer of your personal data

Requests should be made via info@kitchers.co.uk.

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2. Children

Our services are not directed at children, and we do not knowingly collect personal data from individuals under the age of 18.

 

13. Cookie Policy

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide information to the site owner.

Types of Cookies We Use

We use the following categories of cookies:

  • Strictly Necessary Cookies
    Required for the operation of our website, including booking functionality.

  • Performance and Analytics Cookies
    These allow us to recognise and count visitors and understand how the website is used. We use Google Analytics for this purpose.

  • Functionality Cookies
    Used to enhance website functionality and improve your experience.

Managing Cookies

You can control and manage cookies through your browser settings. You may choose to block or delete cookies; however, doing so may affect the functionality of the website.

Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. Where required, a cookie banner will request your consent before non-essential cookies are placed.

 

14. Updates to This Policy

We reserve the right to amend this policy at any time. Any updates will be published on this page with the revised date.

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